Electronic Mail FAQ - E-mail Space Issues

We've prepared this FAQ to address your questions regarding our e-mail services. The topics covered by this FAQ are general in nature and are applicable to all customers using TDE-provided e-mail services. This FAQ is continually being updated, so check back for additional questions and answers.

Q. How much space does my mailbox have?

A. Our default mailbox size is 20MB. A single e-mail message may not exceed 80% of your mailbox quota (16MB). A warning message will be sent to you when your mailbox reaches 90% of its quota (18MB). All e-mail in all folders of your mailbox counts toward this quota.

Q. I only have a few e-mails in my mailbox. Why did I receive a notification that my mailbox is almost full?

A. This warning message is sent when your mailbox reaches 90% of its capacity. There are a couple of points to keep in mind with regard to the web-based mail client and e-mail management. The web-based mail client allows you to undelete e-mail that you have deleted, but not yet purged. Until e-mails marked for deletion are purged with the Purge Deleted Messages button, they will continue to count against your mailbox quota. If you move an e-mail from one folder to another, the e-mail is copied to the destination folder, and the e-mail in the source folder is marked for deletion. Until the e-mails marked for deletion are purged with the Purge Deleted Messages button, they will continue to count against your mailbox quota. Check the Inbox, Drafts, Outbox, Sent Items and any additional folders you may have created, as they all count toward your mailbox quota. For customers using mail client software (e.g., MS Outlook, MS Outlook Express, Eudora, etc.), verify that the configuration setting related to leaving e-mail on the server is disabled so that once your mail client has downloaded your e-mail, it will be deleted from the server.