Electronic Mail FAQ - Mail System Upgrade December 2003-Configuration
Changes
Beginning November 2003, TDE will be migrating to a new electronic
mail (e-mail) system. We've prepared this FAQ to address your questions
regarding the upgrade to this new system. The topics covered by
this FAQ relate to configuration changes that customers using mail
client software (e.g., MS Outlook, MS Outlook Express, Eudora, etc.)
or our web-based mail client will need to make following the mail
system upgrade in order to access their TDE-provided e-mail services.
The information contained in this FAQ is applicable to all
customers with TDE-provided e-mail services. As of December 15,
2003 at 03:00am, all TDE-provided e-mail services have been migrated
to the new mail system. You must make the applicable changes indicated
below in order to access your e-mail. This FAQ is continually
being updated, so check back for additional questions and answers.
Q. I use mail client software (e.g., MS Outlook, MS Outlook Express, Eudora,
etc.). What configuration settings do I need to change to access
my TDE-provided e-mail services following the mail system upgrade?
A. There are only two configuration settings that need to be changed
in order for your mail client software to work with the new mail
system
| Configuration Item |
Description |
Example |
| User Name / Login ID |
This is your TDE-provided e-mail address. |
| TDE Domain |
youraddress@tde.com |
| Non-TDE Domain |
your address@yourdomain.com |
|
SMTP Authentication / Authentication Allowed
/
My outgoing server (SMTP) requires authentication |
This controls the use of authentication to the TDE mail server
when you send outgoing mail. It must be enabled and it should
use the same login id and password as above. |
|
After these changes have been made to your mail client software,
you should reboot your computer. If you would like to see detailed
instructions on how to make these changes to your mail client software,
please visit the Software
Configuration section and select the upgrade
document that corresponds to the mail client software you are using.
We occasionally find that customers have not implemented configuration
changes that were announced over the years. Following the completion
of the final phase of the mail system upgrade, we will be removing
support for these obsolete configurations. Because of this, we recommend
that all customers verify all of the settings required to access
their TDE-provided e-mail services and update them accordingly.
The complete list of required settings is provided below:
| Configuration Item |
Description |
Example |
| E-mail Address |
This is the "from" address that is displayed to
the people you send e-mail to. It should be set to your e-mail
address (e.g., youraddress@tde.com, or if you have your own
mail domain youraddress@mydomain.com). |
| TDE Domain |
youraddress@tde.com |
| Non-TDE Domain |
your address@yourdomain.com |
|
| Incoming mail server / POP server |
This is the server that delivers your incoming e-mail. |
| TDE Domain |
pop.tde.com |
| Non-TDE Domain |
pop.yourdomain.com |
|
| Outgoing mail server / SMTP server |
This is the server that accepts your outgoing e-mail. |
| TDE Domain |
smtp.tde.com |
| Non-TDE Domain |
smtp.yourdomain.com |
|
| User Name / Login ID |
This is your TDE-provided e-mail address. |
| TDE Domain |
youraddress@tde.com |
| Non-TDE Domain |
your address@yourdomain.com |
|
| Password |
This is the password associated with your TDE-provided e-mail
address. |
(varies per customer) |
| Reply E-mail |
This is the "reply" address that shows up when people
reply to a message you sent to them. It should be set to your
e-mail address (e.g., youraddress@tde.com, or if you have your
own mail domain youraddress@mydomain.com). |
| TDE Domain |
youraddress@tde.com |
| Non-TDE Domain |
your address@yourdomain.com |
|
SMTP Authentication / Authentication Allowed
My outgoing server (SMTP) requires authentication |
This controls the use of authentication to the TDE mail server
when you send outgoing mail. It must be enabled and it should
use the same login id and password as above. |
|
After these changes have been made to your mail client software,
you should reboot your computer. If you would like to see detailed
instructions on how to make these changes to your mail client software,
please visit the Software
Configuration section and select the upgrade
document that corresponds to the mail client software you are using.
Q. I use TDE's web-based mail client via my web browser. What
configuration settings do I need to change in my web browser to
access my TDE-provided e-mail services following the mail system
upgrade?
A. There are only two things that need to be changed in order for
you to access the web-based mail client: the website address used
to access the web-based mail client, and your login id.
Website Address:
If your e-mail address ends with "@TDE.COM", the website
address is: http://email.tde.com/webmail.
If your e-mail address does not end with @TDE.COM",
the website address is: http://email.yourdomain.com/webmail.
Login ID:
Your login id is your complete e-mail address:
If your e-mail address ends with "@TDE.COM", your login
id looks like youraddress@tde.com.
If your e-mail address does not end with "@TDE.COM",
your login id looks like youraddress@yourdomain.com.
Q. I use mail client software (e.g., MS Outlook, MS Outlook Express,
Eudora, etc.) and have made the changes indicated above, but I am
receiving errors when I try to check my mail. What should I do?
A. Reboot your computer. Part of this upgrade involved changes
to DNS entries. If the old entries are cached on your computer,
you will receive errors when you try to check your mail. Rebooting
your computer will clear these old entries.
Q. I use mail client software (e.g., MS Outlook, MS Outlook Express,
Eudora, etc.), have made the changes indicated above, and have rebooted
my computer, but I am still receiving errors when I try to check
my mail. What should I do?
A. If you have a firewall device, DNS server, or proxy server on
your network, reboot it. Many of these types of devices cache DNS
entries. Part of this upgrade involved changes to DNS entries. If
the old entries are cached, you will receive errors when you try
to check your mail. Rebooting your firewall device, DNS server,
or proxy server will clear these old entries.
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